Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide
C H A P T E R
3-1
Cisco Unified CCX Serviceability Administration Guide Release 8.0(1)
3
Using Traces
This chapter provides information on using traces in Cisco Unified CCX Serviceability and contains the
following sections:
following sections:
•
•
•
•
•
•
About Trace Files
A trace file is a log file that records activity from the Cisco Unified CCX components. Trace files let you
obtain specific, detailed information about the system that can help you troubleshoot problems.
obtain specific, detailed information about the system that can help you troubleshoot problems.
The Cisco Unified CCX system can generate trace information for different services. This information
is stored in a trace file. To help you control the size of an trace file, you can specify the services for which
you want to collect information and the level of information that you want to collect.
is stored in a trace file. To help you control the size of an trace file, you can specify the services for which
you want to collect information and the level of information that you want to collect.
The Cisco Unified CCX system also generates information about all threads that are running on the
system. This information is stored in the thread dump file and is useful for troubleshooting.
system. This information is stored in the thread dump file and is useful for troubleshooting.
The Component Trace File
You can create a trace file for any of the following Unified CCX components:
•
Cisco Unified CCX Administration
•
Cisco Unified CCX Cluster View Daemon
•
Cisco Unified CCX Editor
•
Cisco Unified CCX Engine
•
Cisco Unified CM Telephony Client
•
Cisco Unified CCX Desktop Services
•
Cisco Unified CCX Recording and Monitoring Services