Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide
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Cisco Unified CCX Serviceability Administration Guide Release 8.0(1)
Chapter 3 Using Traces
Trace Level Options
Caution
If you modify the trace level settings for Cisco Unified CM Telephony Client, you have to restart the
Unified CCX Engine for the changes to take effect.
Unified CCX Engine for the changes to take effect.
Step 3
To limit the number and size of the trace files, you can specify the trace output setting using the following
two fields. See the following table for description and default values for these two fields.
two fields. See the following table for description and default values for these two fields.
Step 4
Click Save icon that displays in the tool bar in the upper, left corner of the window or the Save button
that displays at the bottom of the window to save your trace parameter configuration. The settings are
updated in the system and the trace files will be generated as per the saved settings. Click Restore
Defaults icon or button to revert to the default settings for the selected service.
that displays at the bottom of the window to save your trace parameter configuration. The settings are
updated in the system and the trace files will be generated as per the saved settings. Click Restore
Defaults icon or button to revert to the default settings for the selected service.
In case of a High Availability deployment, the changes are propagated to the second node. If the second
node cannot be contacted, an alert message indicating that the update has failed on the remote node is
displayed.
node cannot be contacted, an alert message indicating that the update has failed on the remote node is
displayed.
Caution
You should activate logging only for the purpose of debugging and remember to deactivate logging once
the debugging session is complete.
the debugging session is complete.
Related Topics
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Trace Level Options
A trace file is a log file that records activity from the Cisco Unified CCX component subsystems and
steps. Trace files let you obtain specific, detailed information about the system that can help you
troubleshoot problems.
steps. Trace files let you obtain specific, detailed information about the system that can help you
troubleshoot problems.
The Cisco Unified CCX system can generate trace information for every component. This information
is stored in an trace file. To help you control the size of an trace file, you specify the components for
which you want to collect information and the level of information that you want to collect.
is stored in an trace file. To help you control the size of an trace file, you specify the components for
which you want to collect information and the level of information that you want to collect.
Table 3-1
Trace Output Settings
Field
Description
Maximum No. of Files
The maximum number of trace files to be retained by the system.
This field specifies the total number of trace files for a given service.
Cisco Unified CCX Serviceability automatically appends a sequence
number to the file name to indicate which file it is; for example,
Cisco001MADM14.log. When the last file in the sequence is full, the
trace data begins writing over the first file. The default value varies by
service.
number to the file name to indicate which file it is; for example,
Cisco001MADM14.log. When the last file in the sequence is full, the
trace data begins writing over the first file. The default value varies by
service.
Maximum File Size
This field specifies the maximum size of the trace file in kilobytes or
megabytes depending on the selected service. The default value varies
by service.
megabytes depending on the selected service. The default value varies
by service.