Cisco Cisco Agent Desktop 10.0 Installation Guide
Cisco CAD Installation Guide
118
October 16, 2015
The CAD upgrade paths are detailed in
.
Backup and Restore Upgrade Method Overview
The backup and restore utilities used in the following upgrade procedure are
described in detail in
described in detail in
.
NOTE: You must use the utilities from the version you are backing up.
For example, if you are upgrading from CAD 7.1 to CAD 10.0, use the
CAD 7.1 utilities to back up your data. Then use the CAD 10.0 utilities
to restore your data once you have completed the upgrade.
For example, if you are upgrading from CAD 7.1 to CAD 10.0, use the
CAD 7.1 utilities to back up your data. Then use the CAD 10.0 utilities
to restore your data once you have completed the upgrade.
To upgrade using the backup and restore method:
1. Backup the following data for your current CAD installation:
a. Back up your LDAP configuration data and then your recordings by
running CDBRTool twice (see
).
b. Back up your Recording and Statistics database using BackupDB (see
).
Table 12.
CAD upgrade paths
Upgrade
From:
Upgrading To:
7.6
8.0
8.5
Windows
Server 2003
8.5
Windows
Srvr 2008 R2
9.0
10.0(1b)
10.0(2)
7.5
BR
OT
OT
BR
BR
BR
BR
7.6
OT
OT
BR
BR
BR
BR
8.0
OT
BR
BR
BR
BR
8.5
Windows
Server
2003
BR
BR
BR
BR
8.5
Windows
Server
2008 R2
OT
OT
BR
9.0
OT
BR
10.0(1b)
OT
BR
KEY:
BR = backup and restore method
OT = over the top method
BR = backup and restore method
OT = over the top method