Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide
Chapter 13 Configuring Unified CCX Outbound Preview Dialer
Configuring General Outbound Properties
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Cisco Unified CCX Administration Guide, Release 8.0(1)
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How the Outbound Option Works with Area Codes
In the Outbound option, the area code determines the geographical location of the
phone number you dial, which correspondingly provides the Greenwich Meridian
Time (GMT) zone. The db_cra database contains a mapping of the area codes to
the time zones.
phone number you dial, which correspondingly provides the Greenwich Meridian
Time (GMT) zone. The db_cra database contains a mapping of the area codes to
the time zones.
The U.S. area code mappings are provided along with the product. International
customers should provide their own data and add it to the database (see
customers should provide their own data and add it to the database (see
Related Topics
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Handling Configuration Updates
Whenever Outbound parameters are modified in the Unified CCX Administration
GUI, the changes take effect immediately. If a new CSQ is added using the
Subsystems -> RmCm -> Contact Service Queues menu option, it is instantly
displayed in the list of available CSQs in the General configuration page in the
Unified CCX Administration GUI as this list is dynamically updated. If a CSQ is
modified and if this impacts the allocation of agents, the Outbound subsystem is
aware of this change as it refreshes the list of agents in each relevant CSQ
periodically.
GUI, the changes take effect immediately. If a new CSQ is added using the
Subsystems -> RmCm -> Contact Service Queues menu option, it is instantly
displayed in the list of available CSQs in the General configuration page in the
Unified CCX Administration GUI as this list is dynamically updated. If a CSQ is
modified and if this impacts the allocation of agents, the Outbound subsystem is
aware of this change as it refreshes the list of agents in each relevant CSQ
periodically.