Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide
Chapter 13 Configuring Unified CCX Outbound Preview Dialer
The Outbound Configuration Checklist
13-8
Cisco Unified CCX Administration Guide, Release 8.0(1)
For pending records, the Outbound subsystem ensures that Outbound contacts are
called only within the
called only within the
detected by the
MinCustomerDialTime and MaxCustomerDialTime, as per federal regulations.
You can configure this time in the Unified CCX Administration GUI (see
You can configure this time in the Unified CCX Administration GUI (see
).
Related Topics
•
•
•
The Outbound Configuration Checklist
To configure the Outbound subsystem, complete the following tasks after:
Step
Task
For instructions, see
Step 1
Configure RmCM.
Create CSQs.
Assign resources to CSQ.
•
•
.
•
Step 2
Verify that the RmCm and Outbound
subsystems are IN SERVICE.
subsystems are IN SERVICE.
Configure the general properties of the
Outbound subsystem.
Outbound subsystem.
a
Configure customer dialing time
range as determined by the regulations
of the required region
range as determined by the regulations
of the required region
b
Configure the dialing prefixes for
your geographic area.
your geographic area.