Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide
Chapter 13 Configuring Unified CCX Outbound Preview Dialer
Adding Area Codes
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Cisco Unified CCX Administration Guide, Release 8.0(1)
Step 2
Verify that the Enabled field is set to TRUE and that the start and end times are
specified as required.
specified as required.
Related Topics
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Adding Area Codes
Caution
Area code and long distance prefix configuration changes made to the Outbound
subsystem do not take effect for calls/contacts currently in the Outbound
subsystem’s memory. For example, if you change the long distance prefix or local
area code, the contacts already in the Outbound subsystem’s memory will
continue to use the old long distance prefix and local area code.
subsystem do not take effect for calls/contacts currently in the Outbound
subsystem’s memory. For example, if you change the long distance prefix or local
area code, the contacts already in the Outbound subsystem’s memory will
continue to use the old long distance prefix and local area code.
Remaining Contacts
The Remaining Contacts field indicates the number of contacts that are yet
to be dialed for each campaign. In addition to the contacts that have not
been dialed, this number also includes contacts that have requested a
callback and contacts that will be tried again because of unsuccessful prior
attempt(s) (for example, contact was busy or unavailable). A detailed
breakdown of the pending contacts is provided in the Printable Reports
page for each campaign.
to be dialed for each campaign. In addition to the contacts that have not
been dialed, this number also includes contacts that have requested a
callback and contacts that will be tried again because of unsuccessful prior
attempt(s) (for example, contact was busy or unavailable). A detailed
breakdown of the pending contacts is provided in the Printable Reports
page for each campaign.
Enabled
The Enabled field indicates to the Outbound subsystem whether this
campaign is currently active.
campaign is currently active.
Delete
Click Delete icon next to the name of the campaign that you want to delete.
Field Description