Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide
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Cisco Customer Response Solutions Administration Guide, Release 6.0(1)
Chapter 8 Managing the Cisco CRS System
Managing CRS LDAP Server Information
the new LDAP directory. However, the new LDAP directory will need to be
updated with all other (telephone users, supervisors, and agents) login names and
passwords for CRS to be fully functional.
updated with all other (telephone users, supervisors, and agents) login names and
passwords for CRS to be fully functional.
The possible LDAP directories between which you can migrate are DCD, ND, or
AD.
AD.
This section contains the following topics:
•
•
•
Requirements to Migrate LDAP Information
Adhere to these requirements if you migrate from one LDAP directory to another:
•
You must perform the Cisco CRS migration before you perform the Unified
CM migration.
CM migration.
Tip
If both directories are not available, you have the option to use the Backup
and Restore System (BARS) utility. Refer to the following website for
further information on the BARS utility:
and Restore System (BARS) utility. Refer to the following website for
further information on the BARS utility:
Using the BARS utility is a longer process than the more straightforward
approach provided in
approach provided in
the
.
•
Do not make any changes (for example, upgrading from one version of CRS
to another version of CRS) to any aspect of the system configuration when
performing the LDAP migration—wait until Cisco CRS 4.x is fully
operational before making any configuration changes.
to another version of CRS) to any aspect of the system configuration when
performing the LDAP migration—wait until Cisco CRS 4.x is fully
operational before making any configuration changes.
•
The new LDAP directory (to which you will be migrating) must already be
installed in the required server.
installed in the required server.