Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide
Chapter 8 Managing the Cisco CRS System
Cisco CRS Utilities
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Cisco Customer Response Solutions Administration Guide, Release 6.0(1)
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When the ccndir.ini is out of sync with the CRS cluster
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Update CRS IP address information.
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Update Unified CM IP address information.
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Update Unified CM LDAP information.
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Update CRS configurable property files that are stored in LDAP.
Caution
Changing the LDAP info in the bootstrap, does not automatically
update the same information in the LDAP information page in the
Cisco Serviceability Utility. You need to specifically change it in the
LDAP tab in Cisco Serviceability Utility.
update the same information in the LDAP information page in the
Cisco Serviceability Utility. You need to specifically change it in the
LDAP tab in Cisco Serviceability Utility.
This section describes the following:
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Launching the Cisco CRS Serviceability Utility
To access and logon to the Cisco CRS Serviceability Utility, complete the
following steps.
following steps.
Note
You can launch the Cisco CRS Serviceability Utility from any node in the CRS
Cluster.
Cluster.
Procedure
Step 1
Select Start > Programs > Cisco CRS Administrator > Cisco CRS
Serviceability Utility.
Serviceability Utility.