Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Installation Guide
Chapter 1 Overview
Cisco CRS 4.1 to 6.0 Upgrade Overview
1-12
Cisco Customer Response Solutions Installation Guide, Release 6.0(1)
Cisco CRS 4.1 to 6.0 Upgrade Overview
To upgrade from Cisco CRS 4.1 to Cisco CRS 6.0, you perform a series of
procedures in sequence.
procedures in sequence.
lists these procedures and provides references
to more information about each procedure.
Step 17
Verify that Cisco CRS applications work
properly.
properly.
Refer to the appropriate Cisco CRS
documentation.
documentation.
Step 18
Back up your Cisco CRS 6.0 data.
In this way, your data is protected in case of a
problem with the system.
problem with the system.
Refer to the latest version of Cisco IP
Telephony Backup and Restore System
(BARS) Administration Guide.
Telephony Backup and Restore System
(BARS) Administration Guide.
Table 1-4
Overview of Cisco CRS 4.0(x) to 6.0 Upgrade Procedures (continued)
Procedure
Reference
Table 1-5
Overview of Cisco CRS 4.1 to 6.0 Upgrade Procedures
Procedure
Reference
Step 1
Check the current Cisco CRS release notes for
important information that may not be
included in this manual.
important information that may not be
included in this manual.
Refer to Release Notes for Cisco
Customer Response Solutions 6.0, which is
available at this URL:
Customer Response Solutions 6.0, which is
available at this URL:
Step 2
Review the upgrade notes.
See the
.
Step 3
If you will be deploying a standby server for
high availability, review the guidelines for
deploying high availability.
high availability, review the guidelines for
deploying high availability.
See the
Step 4
Make sure that Internet Explorer is
configured for use with the BARS.
configured for use with the BARS.
See the
Step 5
Verify hardware settings and network
connectivity.
connectivity.
See the