Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Quick Setup Guide
IN-1
Getting Started with Unified CCX
I N D E X
Numerics
3rd-party
application events
fax and paging services
MIBs
A
ACD
enhanced edition
features
single server deployment
solution
Unified IP IVR option
active
agents
applications
contacts
Unified CCX Engine tasks
after call wrap-up
agent
assigning skills
barge in
Cisco Unified Communications
coaching
CSQ monitoring
datastore
desktop
intercept calls
interdialing
make ready
phone directory
recording
routing
silent monitoring
state buttons
state changes
viewing activity
analog trunks
ANI
packages
workflow data
application
adding triggers
customizing parameters
tasks
ASR
dedicated server
packages
support
Unified IP IVR option
automated attendant
Automatic Call Distribution
See ACD
B
barge-in
C
calling search spaces
calls
activity
conferencing