Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Quick Setup Guide
Index
IN-2
Getting Started with Unified CCX
control choices
handling
recording and archiving
CCDR
report
channel actions
Cisco Campus Manager
Cisco Desktop Product
Cisco MCS
Cisco CallManager integration
deployment
licensed seats
multiple installations
server software
Cisco Media Convergence Server
See Cisco MCS
Cisco Media Termination
see CMT
Cisco NMS
integration
Cisco TelePresence Virtual Agent
Cisco Unified CCX Engine
Cisco Unified Communications Manager Express
see Unified CME
Cisco Unified Communications Phones
CMT
dialog control
coaching agents
collaboration server
Computer Telephony Integration
See CTI
conditional routing
configurable agents
configuration check list
Unified CM
Unified CME
contact attributes
Contact Call Detail Record
see CCDR
CSQ
creating
CSQs
maximum
maximum agents per
CTI services
custom
application parameters
file configuration
Java extensions
messages and music
preparing reports
routing enterprise data
script
scripting
variables
variables report
customer database
D
database
integration
screen pop
support
Unified CCX
Unified ICME integration
datastores
managing
default codec
desktop
installing
device
locations
regions
dialog group
digital trunks
DNIS
packages