Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Quick Setup Guide
10-2
Getting Started with Cisco Unified Contact Center Express, Release 6.0(1)
Chapter 10 Using Unified CCX Historical Reports
The Default Unified CCX Historical Reports
3.
Defining purge configuration and scheduling.
Refer to the Historical Reporting Configuration section in the Cisco Customer Response Solutions
Administration Guide for detailed configuration information.
Administration Guide for detailed configuration information.
Also refer to the Managing Cisco CRS Historical Reporting section in the Cisco Customer Response
Solutions Historical Reports User Guide.
Solutions Historical Reports User Guide.
Note
The maximum number of historical reporting sessions that can be supported in the Unified CCX cannot
be greater than the number of seats. The default is 0 for all Unified CCX license packages (Standard,
Enhanced, and Premium). The maximum number of historical reporting connections varies by server
type and deployment topology but cannot be higher than 15.
be greater than the number of seats. The default is 0 for all Unified CCX license packages (Standard,
Enhanced, and Premium). The maximum number of historical reporting connections varies by server
type and deployment topology but cannot be higher than 15.
This section contains the following:
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The Default Unified CCX Historical Reports
The hrcConfig.ini file contains general configuration information for the Cisco CRS Historical Reports
client system. Refer to the hrcConfig.ini configuration File section in the Cisco Customer Response
Solutions Historical Reports User Guide for more information.
client system. Refer to the hrcConfig.ini configuration File section in the Cisco Customer Response
Solutions Historical Reports User Guide for more information.
By default, each historical report contains one or more charts that display specific information in the
report. You can choose whether to include or omit charts. Refer to the Including Charts with a Report
section in the Cisco Customer Response Solutions Historical Reports User Guide for more information.
report. You can choose whether to include or omit charts. Refer to the Including Charts with a Report
section in the Cisco Customer Response Solutions Historical Reports User Guide for more information.
By default, the Cisco CRS Historical Reports client saves Report Settings files on your computer in the
Cisco CRS Historical Reports\Reports directory, which is under the directory in which you installed the
Cisco CRS Historical Reports system. (By default, the system installs in the Program Files directory.)
The client gives a Report Settings file the name report.chc, where report is the name of the report for
which you are saving settings. You can change the default directory and the base file name for a Report
Settings file. The file name must have the extension .chc. Refer to the Saving Report Setting section in
the Cisco Customer Response Solutions Historical Reports User Guide.
Cisco CRS Historical Reports\Reports directory, which is under the directory in which you installed the
Cisco CRS Historical Reports system. (By default, the system installs in the Program Files directory.)
The client gives a Report Settings file the name report.chc, where report is the name of the report for
which you are saving settings. You can change the default directory and the base file name for a Report
Settings file. The file name must have the extension .chc. Refer to the Saving Report Setting section in
the Cisco Customer Response Solutions Historical Reports User Guide.
Real-Time Unified CCX Reports
When the Cisco CRS system is configured and functioning, you can run reports to monitor real-time
activity directly from the agent and supervisor desktops.
activity directly from the agent and supervisor desktops.
Refer to the Reporting on Real-Time Cisco CRS Data section in the Cisco Customer Response Solutions
Administration Guide.
Administration Guide.