Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Quick Setup Guide

When you have provisioned the telephony and media resources, the Unified CCX subsystem, additional 
subsystems (if required) and configured Cisco script applications, then you can manage the following 
files:

Prompt, Grammar, and Document Files

Central, datastore, Cisco CRS repository

This section contains the following: 

Cisco CRS applications might use auxiliary files that interact with callers, such as scripts, pre-recorded 
prompts, grammars, and custom Java classes. Depending on each implementation, Cisco CRS 
applications use some or all of the following file types: 

Prompts. Many applications make use of pre-recorded prompts, stored as .wav files, which are 
played back to callers in order to provide information and elicit caller response. 

Grammars. The Cisco CRS system uses specific grammars when recognizing and responding to 
caller response to prompts. A grammar is a specific set of all possible spoken phrases and/or DTMF 
digits to be recognized by Cisco CRS applications and acted upon during run time. 

Documents. Documents might consist of .txt, .doc, .jsp, or .html files. Documents can also include 
custom classes and Java Archive (JAR) files that allow you to customize the performance of your 
Cisco CRS system. Several system-level prompt, grammar, and document files are loaded during 
Cisco CRS installation. However, any file you create needs to be made available to the Cisco CRS 
engine before a Cisco CRS application can use them. This is done through the Cisco CRS cluster’s 
repository datastore, where the prompt, grammar, and document files are created, stored, and 
updated. 

The Cisco CRS Server's local disk prompt, grammar, and document files are synchronized with 
the central repository during Cisco CRS engine startup and during run-time when the Repository 
datastore is modified. For more information, refer to the Cisco Customer Response Solutions 
Administration Guide.