Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) User Guide

Be sure to exit the client application and the Scheduler on the client computer 
before proceeding. For instructions, see the 

 and see 

.

This procedure assumes that the Cisco CRS Historical Reports Client installation 
file (CiscoAppReportsInstall.exe) does not exist on your computer.

To upgrade the CRS Historical Reports client, perform the following steps on the 
client computer.

Perform one of the following actions:

From Cisco CRS Administration, choose Tools > Plug-ins. When the 
Plug-ins web page appears, click the Cisco CRS Historical Reports 
hyperlink.

From the CRS Supervision Download web page, click the 
Cisco CRS Historical Reports hyperlink.

The File Download dialog box appears.

Click OK in the File Download dialog box.

If you clicked the Run this program from its current location radio button, 
the computer opens the installation program, and then it extracts the files that 
it needs for the installation. When this process completes, the 
Cisco CRS Historical Reports Setup window appears.

If you clicked the Save this program to disk radio button, the Save As dialog 
box appears. Perform the following steps:

Specify the directory in which you want to save the installation program 
(CiscoAppReportsInstall.exe) and click Save. If you have previously 
saved the installation program in the same directory, a dialog box appears 
asking whether you want to replace the existing installation program file. 
Click Yes to continue.