Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
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Cisco Unified CCX Historical Reports User Guide, Release 8.0(1)
C H A P T E R
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Generating Historical Reports
When you generate a report with the Cisco Unified CCX Historical Reports client,
you perform the following general steps:
you perform the following general steps:
1.
Choose general report settings, including the name of the report, whether to
include charts, and the date and time range for which you want information.
include charts, and the date and time range for which you want information.
2.
Choose detailed report settings, if you want, including a sort method and a
filter parameter.
filter parameter.
3.
Use the Report Viewer to view, print, or save (export) the report.
The following sections explain these steps in detail, and include these topics:
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General Report Settings
General report settings include:
•
Name of the report to generate
•
Whether to include charts with the report
•
Date and time range of the information contained in the report