Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
Chapter 4 Generating Historical Reports
General Report Settings
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Cisco Unified CCX Historical Reports User Guide, Release 8.0(1)
You can return report settings to their default values at any time by clicking Reset
in the Unified CCX Historical Reports main window. This action resets both
general report settings and detailed report settings.
in the Unified CCX Historical Reports main window. This action resets both
general report settings and detailed report settings.
If a Report Settings file is loaded, clicking Reset returns both general report
settings and detailed report settings to the values specified in that file.
settings and detailed report settings to the values specified in that file.
You choose general report settings in the General Report Settings area, shown in
the Historical Reports main window in
the Historical Reports main window in
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Choosing the Report to Generate
To choose the report that you want to generate, follow these steps:
Procedure
Step 1
In the Reporting Task area of the Cisco Unified CCX Historical Reports main
window, click the Generate and View Historical Reports radio button.
window, click the Generate and View Historical Reports radio button.
The window displays tabs for general and detailed report settings.
Step 2
Click the General tab if it is not selected already.
The General Report Settings area appears.