Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Leaflet
Database Schema
Database Table Details
48
Cisco Customer Response Solutions Database Schema
Related Tables
•
(via profileID)
•
(via resourceSkillMapID and profileID)
•
(via skillID and profileID)
RmonCSQConfig
Database table name: RmonCSQConfig
The Remote Monitoring Contact Service Queue Configuration table contains the
CSQs that a remote monitoring supervisor is allowed to monitor (the supervisor’s
allowed list). This table is updated when you configure the Cisco CRS system
through the CRS Administration pages.
CSQs that a remote monitoring supervisor is allowed to monitor (the supervisor’s
allowed list). This table is updated when you configure the Cisco CRS system
through the CRS Administration pages.
The RmonCSQConfig table contains the fields shown in
Related Tables
•
(via contactServiceQueueID, and profileID)
•
(via profileID)
•
(via rmonID and profileID)
•
(via rmonID and profileID
Table 1-18
RmonCSQConfig Table Fields
Field Name
Description
Storage
rmonID
Numeric identifier of the remote
supervisor.
supervisor.
int
NOT NULL
Primary Key
contactServiceQueueID
The numeric identifier of the CSQ,
relating to contactServiceQueueID
in the ContactServiceQueue table.
relating to contactServiceQueueID
in the ContactServiceQueue table.
int
NULL
Primary Key
profileID
Identifier of the Cisco CRS profile
that is associated with this record.
that is associated with this record.
int
NOT NULL
Primary Key