Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
2-89
Cisco Unified Contact Center Express Editor Step Reference Guide, Release 8.0(1)
Chapter 2 Cisco Unified CCX Editor Palette Step Descriptions
Call Contact Steps
System Default Expanded Call Variables
below describes the system default expanded call variables.
Table 2-36
System Expanded Call Variables
Applications
Field
Variable Name
Length Description
Cisco
UnifiedICME
software
UnifiedICME
software
(Only used
with Cisco
UnifiedIP IVR
if configured
on the Cisco
Unified CCX
Administration
web site.)
with Cisco
UnifiedIP IVR
if configured
on the Cisco
Unified CCX
Administration
web site.)
Cisco Unified
CCX
CCX
Task ID
user.task.id
19
Task ID that handles the
current call.
current call.
Media ID
user.media.id
14
Media ID that handles the
current call.
current call.
Last
Redirected
Address
Redirected
Address
user.last.redirected.address 40
Transient part ID of the call.
Arrival Type
user.connect.type
17
Arrival Type of the call.
Session
Handled
Handled
user.session.handled
5
Boolean flag that the
Cisco Cisco UnifiedICME or a
Set Contact Info step with the
Handled flag sets to indicate
whether the session is handled.
Cisco Cisco UnifiedICME or a
Set Contact Info step with the
Handled flag sets to indicate
whether the session is handled.
Note
In Cisco Unified CCX
, the flag is
automatically set
whenever the call is
connected to an agent.
, the flag is
automatically set
whenever the call is
connected to an agent.
VRU Script
Name
Name
user.connect.script.name
40
Script name to run on the
PreConnect feature.
PreConnect feature.
Config Param user.connect.script.config
40
Parameters for the VRU
scripts on the PreConnect
feature.
scripts on the PreConnect
feature.
Note
These variables are only available for VRU scripts.
Layout
user.layout
40
Defines the layout on the
Cisco Agent Desktop.
Cisco Agent Desktop.