Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

You can send multiple values—or tokens—within one variable, so you can avoid 
using many variables at the same time. 

The parameter separator is a character that defines the boundary between the 
different tokens in one variable. The token numbering begins with 0.

You specify this separator on the Cisco Unified CCX  Administrator’s System 
Parameters web page.

For example, if the parameter separator is “|”, you can send an expanded call 
variable as

true|4|4/3/2000

 

where the value of token number 0 is “true”, token number 1 is “4”, and token 
number 2 is “4/3/2000”. 

The following variables can have multiple tokens separated by the parameter 
separator:

Peripheral (1-10)

Expanded Call (ECC) 

ConfigParam

VRU Script Name

The VRU Script Name variable holds the name of a VRU script to run when the 
Cisco Unified CCX  system receives a Run Script request from Cisco Cisco 
UnifiedICME software. The Cisco Unified CCX  system reads only the first token 
(token number 0) as VRU Script Name; the rest of the tokens are passed on (with 
the script name - token #0) to be used as regular variable tokens. 

The Get/Set Enterprise Call Info steps of the Call Contact palette in the Cisco 
Unified CCX  Editor allow you to set and read different tokens in the variables 
passed between the Cisco Unified CCX  system and the Unified ICM Enterprise 
Server.