Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
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Cisco Unified Contact Center Express Editor Step Reference Guide, Release 8.0(1)
Chapter 2 Cisco Unified CCX Editor Palette Step Descriptions
eMail Contact Steps
eMail Contact Steps
The steps in the eMail Contact palette of the Cisco UnifiedContact Center Express
Editor provide script designers with a way to create and send e-mail messages and
embedded attachments. You can send e-mail to regular e-mail accounts, to
e-mail-accessible text and numeric pagers, and to service providers who convert
e-mail into a format acceptable to fax machines.
Editor provide script designers with a way to create and send e-mail messages and
embedded attachments. You can send e-mail to regular e-mail accounts, to
e-mail-accessible text and numeric pagers, and to service providers who convert
e-mail into a format acceptable to fax machines.
The kind of e-mail messages and attachments you can send depends on the target
device. Numeric pagers, for example, will accept only digits.
device. Numeric pagers, for example, will accept only digits.
This section contains the following topics:
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shows the steps in the eMail Contact palette as they appear in the
Palette pane of the Cisco Unified CCX Editor.
Note
The eMail Contact palette steps are runnable in your Cisco Unified CCX scripts
only if you have purchased the Cisco UnifiedIP IVR or Cisco Unified CCX
Premium license options.
only if you have purchased the Cisco UnifiedIP IVR or Cisco Unified CCX
Premium license options.
Figure 2-52
eMail Contact Palette Steps
Note
If you apply any eMail Contact step to a contact that is not an e-mail contact, a
ChannelUnsupportedException results.
ChannelUnsupportedException results.