Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

The following sequence is the typical sequence used to create and send an e-mail 
message:

Obtain the client’s e-mail address by using, for example, the Name To User 
step or a database lookup. 

If the address is a numeric address, you can obtain it through dual tone 
multifrequency (DTMF) input. See the 

 for more information.

Use the Create eMail step to create the e-mail message. 

Use the Attach to eMail step to attach any required or requested documents 
to the e-mail message. 

You can create a menu of documents that a client can use to attach selected 
documents to an e-mail. If the documents are stored in a database, first use 
the Database steps to retrieve the documents (see 

Use the Send eMail step to send the e-mail.

If you are sending a document to a fax machine, you must send it to a service 
provider that can convert the attachment to a format that fax machines can 
handle.

Unless you specify otherwise, the e-mail server sends the e-mail message 
from the account defined in the eMail Subsystem Configuration window of 
the Cisco Unified CCX  Administration web interface. You can use the Send 
eMail step to customize the outgoing e-mail account.

If you set the sending e-mail account to require acknowledgments, you can 
check the e-mail account to determine whether the e-mail message was 
successfully sent and received.

Use the Attach To eMail step to attach a document to an e-mail. 

Before you use an Attach To eMail step, you must use a Create eMail step to 
create the e-mail message.