Cisco Cisco Unified Customer Voice Portal 10.5(1)

Purpose .....................................................................................................................................................1
Audience ....................................................................................................................................................2
Organization ..............................................................................................................................................2
Related Documentation .............................................................................................................................3
Conventions................................................................................................................................................4
Obtaining Documentation and Submitting a Service Request...................................................................5
Documentation Feedback...........................................................................................................................5

Purpose of this Guide.................................................................................................................................7
How to Use this Guide................................................................................................................................8

Main Features of the Unified CVP Product.................................................................................................9
Call Flow Model Exercises Used in this Guide.........................................................................................10

Unified CVP VXML Server Standalone Call Flow Model (HelloWorld)................................................11
Unified CVP VXML Server Standalone Call Flow Model (customhelloworld)......................................13
CVP VXML Server Standalone Call Flow (Reporting).........................................................................14
CVP Comprehensive Call Flow............................................................................................................16

Server Hardware and Software Requirements.........................................................................................19
Planning Prerequisites..............................................................................................................................20

Installation Components for Each Call Flow Exercise.........................................................................21
Table of Required Data........................................................................................................................22

Obtain Unified CVP Software..............................................................................................................24
Establish the Server or Virtual Server for the CVP Exercises..............................................................24
Install SNMP........................................................................................................................................25

Define the Trunks Used in the Getting Started Exercises....................................................................26
Define the Route Patterns...................................................................................................................30

How to Use this CVP Installation Chapter................................................................................................33
Install CVP Components..........................................................................................................................34

Unified CVP VXML Server (Standalone) Configuration Exercise.............................................................45
Log into the CVP All-in-One-Box Server and Start the Operations Console............................................45
Add the CVP VXML Server (standalone) to the Operations Console.......................................................47

Add the Voice Gateway to the Operations Console.............................................................................49
Verify Gateway Access from the Operations Console.........................................................................51
Transfer Bootstrap and .WAV Files To the Gateway.............................................................................53
Modify the Supplied Gateway "Changes" File to Use with the Getting Started Exercises...................54
Back Up Your Existing Voice Gateway Running Configuration.............................................................56
Copy the Configuration Changes to Your Voice Gateway's Running Configuration.............................57
Verify the Changes Made to the Running Configuration......................................................................58

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)