Cisco Cisco Customer Voice Portal 8.0(1) User Guide

Describes global settings of VXML Server.

Describes how to use the Standalone Application Builder to deploy voice
applications.

Appendices and Glossary

A reference for all substitution tags.

Describes the directory structure of a typical Cisco Unified software installation.

Definitions of technical terms used throughout this guide.

Related Documentation

Note: Planning your Unified CVP solution is an important part of the process in setting up
Unified CVP. Cisco recommends that you read 

 (http://www.cisco.com/en/US/products/sw/

custcosw/ps1006/products_implementation_design_guides_list.html) guide before configuring
your Unified CVP solution. With Unified CVP 8.x, the Planning Guide for Cisco Unified
Customer Voice Portal has been incorporated into the SRND guide.

Unified CVP provides the following documentation:

•

Cisco Security Agent Installation/Deployment for Cisco Unified Customer Voice Portal
provides installation instructions and information about Cisco Security Agent for the Unified
CVP deployment. We strongly urge you to read this document in its entirety.

•

 (http://www.cisco.com/en/US/products/sw/custcosw/ps1006/

products_implementation_design_guides_list.html) provides design considerations and
guidelines for deploying contact center voice response solutions based on Cisco Unified
Customer Voice Portal (CVP) releases.

•

 (http://www.cisco.com/en/

US/products/sw/custcosw/ps1006/products_installation_and_configuration_guides_list.html)
provides instructions to create a simplified Unified CVP lab setup and perform basic call
flow model exercises.

•

(http://www.cisco.com/en/US/products/sw/custcosw/ps1006/
products_installation_and_configuration_guides_list.html)describes how to configure, run,
and administer the Cisco Unified CVP product, including associated configuration.

•

(http://www.cisco.com/en/US/products/sw/custcosw/ps1006/

User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 8.0(1)