Cisco Cisco Customer Voice Portal 8.0(1) User Guide

Cisco

List of Figures

Figure 1: VoiceXML Platform Architecture....................................................................................................................10

Figure 2: Setting Preferences in Call Studio ...................................................................................................................22

Figure 3: Create New Call Studio Project.......................................................................................................................24

Figure 4: Name the Call Studio Project...........................................................................................................................25

Figure 5: Call Studio General Settings for New Project..................................................................................................26

Figure 6: Call Studio Audio Settings for New Project.....................................................................................................27

Figure 7: New Project Endpoint Settings........................................................................................................................28

Figure 8: Root Document Settings for New Project........................................................................................................29

Figure 9: New Project Showing in Navigator View.........................................................................................................29

Figure 10: New Project Automatically Started in Callflow Editor..................................................................................30

Figure 11: Call Studio Online Help Access.....................................................................................................................31

Figure 12: Example of Tags for Definng a Decision.......................................................................................................45

Figure 13: call_data Tag..................................................................................................................................................46

Figure 14: data Tag..........................................................................................................................................................47

Figure 15: user_info Tag..................................................................................................................................................47

Figure 16: general_date_time Tag...................................................................................................................................48

Figure 17: caller_activity Tag..........................................................................................................................................48

Figure 18: historical data Tag..........................................................................................................................................49

Figure 19: Database ER Diagram....................................................................................................................................93

Figure 20: Global Error Log Configuration...................................................................................................................101

Figure 21: Activity Logger Configuration File Format.................................................................................................108

Figure 22: Error Logger Configuration Format.............................................................................................................117

Figure 23: Global Configuration Options......................................................................................................................124

User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 8.0(1)

iv