Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

Cisco

IN-1

Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)

I N D E X

A

AcceptSilentMonitoring

SilentMonitorManager object
method

13-4

Accessing properties and parameters

3-12

ActiveX Softphone Controls

5-1

AddItem

Arguments class method

Agent mode

2-6

agent object methods

9-12

GetAgentState

9-18

GetMonitoredAgent

9-19

GetMonitoredCall

9-20

GetSkillGroups

9-21

IsAgent

9-24

IsSupervisor

9-24

Login

9-25

Logout

9-27

MakeCall

9-29

QueryAgentState

9-36

ReportBadCallLine

9-37

RequestAgentTeamList

9-38

RequestSupervisorAssist

9-39

SendChatMessage

9-40

SetAgentState

9-41

StartMonitoringAgent

9-44

StartMonitoringAgentTeam

9-45

StartMonitoringAllAgentTeams

9-46

StartMonitoringCall

9-47

StopMonitoringAgent

9-48

StopMonitoringAgentTeam

9-49

StopMonitoringAllAgentTeam

9-50

SuperviseCall

9-51

AgentSelectCtl softphone control

5-9

agent state

CTI application control

1-2

AgentStateCtl softphone control

5-5

AgentStatisticsCtl softphone control

5-10

Alternate call object method

AlternateCtl softphone control

5-10

Answer call object method

AnswerCtl softphone control

5-10

Architecture

2-1

Arg class

12-2

Arg class methods

Clone

12-4

CreateInstance

12-4

DumpArg

12-5

GetType

12-6

GetValueType

12-7