Cisco Cisco Computer Telephony Integration Option 8.5 Reference Guide

IN-1

CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)

I N D E X

Agent state toggling, configuring

3-23

Agent statistics for broadcast messages

4-3

Alcatel switch-specific information

5-5

Architecture

basic components

1-4

introduction

1-2

multiple site

1-4

Aspect switch-specific information

5-6

Broadcast messages

agent statistics

4-3

creating Siebel business service

4-9

skill group statistics

4-5

Broadcast statistics

4-1

configuring

4-2

configuring, sample DEF file

A-13

driver parameters

A-12

events, parameters passed with

3-13

Business service for message broadcast,

creating

4-9

Business services

creating

4-9

script

A-1

Call

context transfer rules

1-6

events, parameters passed with

3-13

CallVariable

2-4

ChangeBusyState command, configuring,

sample DEF file

B-1

Cisco Data Store

installation

2-9

starting

2-10

Client tracing control registry values

3-27

Commands, Siebel

3-17

Components

1-3

Configuring

agent state toggling

3-23

switches between multiple calls

3-25

CTI Driver

customizing

3-1

installing

2-1

CTI OS client logs

5-1

CTI OS Driver