Cisco Cisco Computer Telephony Integration Option 8.5 Reference Guide
IN-3
CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
Index
R
Reading the DEF file
S
Service
methods, invoking
parameters
Setting trace levels
Set trace level
Siebel
commands
configuration guidelines
creating business service for message
broadcast
Database
DEF file sample
definition files
event definition
event names
Siebel Communication Server
Siebel Object Manager (SOM)
Siemens Hicom (North American Version only)
switch-specific information
Site components
Skill group statistics for broadcast
messages
Specifying Driver location
Spectrum switch-specific information
Starting Cisco Data Store
Supported
features
switches
Switch-specific information
Alcatel
Aspect
Nortel Meridian
Nortel Symposium
Siemens Hicom (North American Version
only)
Spectrum
T
Troubleshooting
AutoLogout parameter
locating Siebel client logs
screen context transfers
using Siebel macros on login
U
Using Siebel macros