Cisco Cisco StadiumVision Mobile Streamer Maintenance Manual

Symptom: Pwr and Eth LEDs are not lit and no signs of activity
on the SV-4K

Troubleshooting steps:

1. Verify any visible damage to the Ethernet port on the SV-4K device.

2. If there is not any visible port damage on the SV-4K:

a. Connect a 12V 5A power supply to the SV-4K to confirm startup and normal

operation.

b. Replace the Ethernet cable.

c. Connect the SV-4K to a known-working switch port for another SV-4K device.

d. Verify the POE+ settings on the switch.

TIP:If you have imported the switch settings to Cisco
StadiumVision Director, you can view the POE+ settings.

From the Management Dashboard, go to:

Tools > Settings > Switch Management > View Switch
Details

Power normally displays "29.5" for the SV-4K after
LLDP negotiation with the switch.

e. If none of these steps locate the problem, contact Cisco Technical Support to

proceed with the RMA process.

Symptom: SV-4K Err or Err/Upd LEDs blinking

Troubleshooting steps:

1. Refer to the LED documentation.

See the

2. Troubleshoot according to the description of the problem.

Symptom: SV-4K rebooting automatically after startup

Troubleshooting steps:

1. Verify whether multiple SV-4Ks are doing an auto-reboot.

2. If multiple SV-4Ks are automatically rebooting at startup:

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