Cisco Cisco StadiumVision Mobile Streamer Maintenance Manual

Owner

Issue experienced in the field

Manual RESTORE failed in the backup server.

Troubleshooting / Solution

1. Verify the time zone configuration on both the primary and secondary servers.

Different time zones might cause the RESTORE to fail.

2. Configure the NTP server in the TUI to sync the time zone on the primary and

secondary Cisco StadiumVision Director server to resolve this issue.

Escalation

Capture Proof of Play, sv_dev_debug log, sv_msg_trace.log, sv_dmp_syslog and

event script name and send to escalation along with Cisco StadiumVision Director

and DMP firmware version.

Troubleshooting NTP for Backup and Restore Issue