Cisco Cisco StadiumVision Mobile Streamer Maintenance Manual

Owner

Issue experienced in the field

EDO

Specific DMPs / group of DMPs move from Normal State without

any intervention.

Troubleshooting / Solution

1. Confirm if the backup Cisco StadiumVision Director server still has its services

running, which could result in some DMPs responding to that server’s

commands.

2. Stop the Cisco StadiumVision Director services on the backup (secondary) Cisco

StadiumVision Director server.

Escalation

Capture Proof of Play, sv_dev_debug log, sv_msg_trace.log, sv_dmp_syslog and

event script name and send to escalation along with Cisco StadiumVision Director

and DMP firmware version.

Troubleshooting Unexpected Content/Action on the DMP