Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Troubleshooting Guide

This section contains the following troubleshooting tips on Backup, Restore, and Update problems:

Backup, Restore, and Upgrade cannot be started from a client desktop.

Error Message   Backup and Restore or Upgrade displays an exception or a 'Page Not 
Found' message. 

When an exception is displayed by Backup and Restore or Upgrade, please check the logs 

in the c:\program files\wfavvid\log\MCVD folder and search for the keyword: 'backup_fail'. This will 
show the cause of the failure. If the message is not understandable, please contact TAC. If the 'Page Not 
Found' message is displayed, please contact TAC since the Cisco Unified CCX Node Manager service 
has restarted for some reason. 

Start Backup and Restore or Upgrade from the Cisco Unified CCX server desktop.

During Backup, Restore, or Upgrade, an exception is seen.

Error Message   To see the error message, open the C:\Program 
Files\wfavvid\log\MCVD\MCVDXXX.log where the time of the failure occurred. Search 

for the keyword: 'BACKUP_FAILED', 'RESTORE_FAILED', or 'UPGRADE_FAILED' based on 

type of failure. An exception with stack trace will be shown next to this text.

From the error message, go down to the last exception shown and look for the following keyword to see 
which component failed: 

com.cisco.archive.* - Indicates general issue with ArchiveManager.