Cisco Cisco Customer Response Solution Downloads Leaflet
Diagnosing and Correcting Cisco CRA Problems
CRA Administration Problems
20
Troubleshooting Cisco Customer Response Applications
OL-3051-01
2.
In the command window, type cd progra~1\wfavvid. (If the CRA system is
installed in another folder, replace progra~1 with that folder name.)
installed in another folder, replace progra~1 with that folder name.)
3.
Type WFEngineService -service to register the Cisco CRA Engine service
as a Windows service.
as a Windows service.
Changes to certain parameters do not take effect
Symptom
You make to any of the following fields in the CRA Administration web
pages but the changes do not take effect:
•
The Profile Name field in the Directory Setup web page.
•
Any fields in the Engine Configuration web page.
•
The RTP Start Port field in the System Parameters Configuration web page.
•
All fields in the JTAPI Configuration web page.
•
The Speech Server Host Name(s) field in the Nuance ASR Configuration web
page.
page.
•
Any field in the Nuance TTS Server Configuration web page that you modify
by clicking the parameter, changing its value on the Vocalizer TTS Server
Configuration pane, and then clicking Update.
by clicking the parameter, changing its value on the Vocalizer TTS Server
Configuration pane, and then clicking Update.
•
Any field in the RM JTAPI Provider web page.
•
Adding or removing a Nuance TTS server in the Nuance TTS Server
Configuration web page.
Configuration web page.
Possible Cause
These changes require you to restart the CRA Engine.
Recommended Action
Stop and restart the CRA Engine.