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Troubleshooting Cisco Customer Response Applications
OL-3051-01
Diagnosing and Correcting Cisco CRA Problems
CRA Administration Problems
The Subsystem Status does not show the subsystems that are
running on the CRA server
running on the CRA server
Symptom
Subsystems that are running on the CRA server do not appear in the
Engine Status area in the Engine web page.
Possible Cause
An incorrect IP address or host name for the CRA server is
specified in CRA Administration.
Recommended Action
From the CRA Administration web page, choose System >
Engine, click the Engine Configuration hyperlink, and then make sure that the
correct IP address or host name for the CRA server appears in the Application
Engine Hostname field.
correct IP address or host name for the CRA server appears in the Application
Engine Hostname field.
The CTI Route Point Directory Number field does not appear as a
drop-down list
drop-down list
Symptom
The CTI Route Point Directory Number field in the JTAPI
Configuration web page appears does not have a drop-down list of choices.
Possible Cause
The CRA Engine is not running or the JTAPI User configured in
Cisco CallManager has no more unassigned route points that are configured as
associated devices.
associated devices.
Recommended Action
From the CRA Administration web page, choose System >
Engine, click the Engine Status hyperlink, and then make sure that the
CRA Engine is running. In Cisco CallManager, add more CTI route points as
associated devices to the JTAPI user.
CRA Engine is running. In Cisco CallManager, add more CTI route points as
associated devices to the JTAPI user.