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Cisco IP Contact Center Release 4.6.1
Release Note
Cisco Cisco IP Contact Center Release 4.6.1 Release Note
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List of Figures
Figure 2: General Tab of the Palette................................................................................................................................11
Figure 3: Routing Tab of the Palette................................................................................................................................12
Figure 4: Targets Tab of the Palette.................................................................................................................................13
Figure 5: Queue Tab of the Palette..................................................................................................................................14
Figure 6: File > New Dialog Box....................................................................................................................................15
Figure 8: Comment Tab...................................................................................................................................................16
Figure 9: Connection tab.................................................................................................................................................17
Figure 12: Validate All Query Dialog..............................................................................................................................18
Figure 15: Call Type Manager Dialog Box - Call Directory Tab....................................................................................19
Figure 16: Call Type Manager Dialog Box - Schedules Tab...........................................................................................19
Figure 17: Add Call Type Dialog Box - Script Tab.........................................................................................................20
Figure 18: Add Call Type Schedule Dialog Box - Period Tab.........................................................................................20
Figure 19: The Call Type Icon.........................................................................................................................................38
Figure 20: Call Type Properties Dialog Box - Call Type Node.......................................................................................38
Figure 21: The Requalify Call Icon.................................................................................................................................39
Figure 22: The Requalify Call Properties - Requalify Call Tab......................................................................................39
Figure 23: The Dialed Number Icon................................................................................................................................40
Figure 24: Dialed Number Properties - Dialed Number Tab...........................................................................................41
Figure 25: The CLID Icon...............................................................................................................................................41
Figure 26: CLID Properties - Calling Line ID.................................................................................................................42
Figure 27: CLID Properties - Variable.............................................................................................................................43
Figure 28: CED Properties Icon......................................................................................................................................44
Figure 29: CED Properties...............................................................................................................................................44
Figure 30: Time Icon.......................................................................................................................................................46
Figure 31: Time Properties..............................................................................................................................................46
Figure 32: Add Time Dialog............................................................................................................................................47
Figure 33: Day of Week Icon...........................................................................................................................................47
Figure 34: Day of Week Properties..................................................................................................................................48
Figure 35: Go To Script Icon...........................................................................................................................................49
Figure 36: Go To Script Properties..................................................................................................................................49
Figure 37: Switch Icon.....................................................................................................................................................50
Figure 38: Switch Properties...........................................................................................................................................51
Figure 39: Percent Allocation Icon..................................................................................................................................51
ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
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