Cisco Cisco IPCC Web Option User Guide

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Service Reports

Enterprise service reports

Enterprise service real-time reports

This section describes the following real-time reports:

Standard ACD

historical 

line graph

The tasks abandoned by, 

handled by, and offered to a 

single enterprise service.

Standard ACD

historical 

bar graph

The distribution (number) of 

tasks offered at a half-hour 

sample rate.

Standard ACD

historical 

table

Task-handling data for a 

collection of gates. A gate is a 

Rockwell Galaxy term for a 

peripheral service.

Standard ACD

real-time 

table

All the available 

enterprise-service real-time 

report data in the 

Service_Real_Time database

Standard ACD

historical 

table

All the available 

enterprise-service historical 

report data in the 

Service_Half_Hour database