Cisco Cisco IPCC Web Option User Guide

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Trunk Group and IVR IPCC Reports

trkgrp11: Trunk Group Performance Half Hour Report

Trunk group historical reports

This section describes the following real-time reports:

trkgrp11: Trunk Group Performance Half Hour Report

The enterprise name of the trunk group
Derived from: Trunk_Group.EnterpriseName

The date and time when the record was generated in MM/DD/YY (month, day, 

year) and HH:MM:SS (hours, minutes, seconds) format.
Derived from: Trunk_Group.DateTime

Trunks In Service (Half-Hour)

The number of trunks in the trunk group (or network trunk group) that are 

functional.
Derived from: Trunk_Group_Half_Hour.TrunksInService

Title

The name you give it when you save the report

Subject

A table of the selected Trunk Group(s) showing half-hour 

counts of trunks in-service, counts of trunks idle, and the 

time in seconds that all trunks were busy.

Purpose

To show trunk group performance for the selected time 

period.

Applicable 

environment

Standard ACD

Template type

Historical table

Default sort order

By trunk group and then by date and time

Drilldowns available

No

Schema database 

table

Trunk_Group

Trunk_Group_Half_Hour