Cisco Cisco IPCC Web Option User Guide
Index
IN-7
Cisco IPCC Report Templates
78-xxxxx-xx
Consult
Contacted
Control Status
creating a new report
CTI Server OnLine
CTI Server Time
Current 5 Minutes Agent Statistics
% Util
Agent Out Time
Ans Wait
Avail
Avg Hand Talk Time
Avg Hand Time
Busy Other
Hand Calls Talk Time
Hold Time
Logged On
Not Ready
Reserved State
Talk In
Talk Other
Talk Time
Trans In Calls
Work Not Ready
Work Ready
Current 5 Minutes Call Statistics
Agent Out
Calls Ans
Calls Hand
Calls Off
Trans In
Trans Out
Current Half Hour
Customer Account
cutting a report
D
Data
Data1
Data10
Data11
Data12
Data13
Data16
Data2
Data3
Data4
Data5
Data6
Data7
Data8
Data9
data formats
Date
6-223, 8-25, 9-34, 10-47, 10-122, 10-126, 10-130, 11-34,
11-38, 11-42, 11-45, 11-49, 11-92, 11-99, 11-106
11-38, 11-42, 11-45, 11-49, 11-92, 11-99, 11-106
date format
date range format
changing
Date Time
DateTime
6-107, 6-123, 6-139, 6-150, 6-158, 6-162, 6-204, 6-212, 6-219,
6-227, 7-27, 8-11, 8-20, 8-22, 8-28, 9-3, 9-7, 9-12, 9-27, 9-36,
9-38, 9-45, 9-46, 10-25, 10-49, 10-55, 10-59, 10-88, 10-115,
10-134, 11-17, 11-27, 11-30, 11-73, 11-84, 11-88, 11-95,
11-102, 12-5, 12-8, 12-10, 12-17, 12-23, 12-25, 12-27
6-227, 7-27, 8-11, 8-20, 8-22, 8-28, 9-3, 9-7, 9-12, 9-27, 9-36,
9-38, 9-45, 9-46, 10-25, 10-49, 10-55, 10-59, 10-88, 10-115,
10-134, 11-17, 11-27, 11-30, 11-73, 11-84, 11-88, 11-95,
11-102, 12-5, 12-8, 12-10, 12-17, 12-23, 12-25, 12-27
DateTime Last Updated
Default Label
default skill groups
Default Treatment
Delay Q Aban
Delay Q Aban5
Delay Q Aban Time
Delay Q Aban Time 5
Delay Time
deleting a report
deleting report definitions
Destination
Destination5
Dialed
dialer01
Dialer Real Time Report
dialer10