Cisco Cisco IP Contact Center Release 4.6.1 User Guide
Index
IN-14
Cisco IPCC Report Templates
78-xxxxx-xx
Talk + Hold Time
Talk Out Time
Outbound Time
Outbound Time30
Outbound Time Today
Out Extn
Outgoing Hold Tasks
Avg Time
Total Tasks
Outgoing Tasks
%
Avg Time
Out Now
Out Tasks5
Out Time5
Out Today
Overflow
In
In 30
In30
In 5
In5
In Mode
In Now
Out
Out 30
Out30
Out 5
Out5
Out Mode
Out Now
Out Today
Overflow Out
30
5
P
periph01
Peripheral Real Time Report
periph02
Switch Node Software Status Display Real Time
Report
periph03
Time Switch Node Hardware Status Display Real
Time Report
periph04
Peripheral Real Time All Fields Report
periph05
Peripheral Historical All Fields Report
Peripheral
peripheral and enterprise skill groups
Peripheral DateTime
Peripheral ID
Peripheral Service
Peripheral Service Level
30
5
Offer 30
Offer Today
Tasks30
Tasks Today
Today
Peripheral SL
Offered30
Offered Today
Tasks30
Tasks Today
Peripheral SL5
Peripheral SL Tasks
Peripheral SL Today
Peripheral Time
Periph Queue5
Periph Service Level
Periph Service Level Offer
Periph Service Level Tasks
perskg01
Peripheral Skill Group Status Real Time
Report