Cisco Cisco IP Contact Center Release 4.6.1 User Guide
Index
IN-16
Cisco IPCC Report Templates
78-xxxxx-xx
persvc24
Peripheral Service Agent Half Hour Report
persvc25
Peripheral Service Agent Daily Report
persvc26
Peripheral Service All Fields Historical
Report
persvc27
Peripheral Service Real Time All Fields
Report
Physical Controller
Physical ControllerID
Port #
Ports
Predictive/Progressive
Active Time
Handle Time
Tasks
Active Time
Handle Time
Hold
Hold30
Hold5
Hold Time
Hold Time30
Hold Time5
Hold Time Today
Hold Today
Now
On Hold
On Hold Time
Talk + Hold Time
Talk Time
Tasks
Tasks 30
Tasks 5
Tasks Hold Time Today
Tasks Now
Tasks On Hold 30
Tasks On Hold 5
Tasks On Hold Today
Tasks Talk Time 30
Tasks Talk Time 5
Tasks Talk Time Today
Tasks Time 30
Tasks Time Today
Tasks Today
Time
Time30
Time5
Time Today
Today
Preview30
Preview5
printing reports
private report
Processor A Fnct Status
Processor B Fnct Status
Q
Query Rule
Queued
Queue Node
Queue Now
R
Rcv In Error
Rcv In Error5
Ready
real-time reports
Reason Code
Recovery
Day
Status