Cisco Cisco IP Contact Center Release 4.6.1 User Guide
Index
IN-22
Cisco IPCC Report Templates
78-xxxxx-xx
Total Hold %
Total Hold Time
Total Records
Transfer
In
In30
In5
In Tasks
In Time
In Time5
Out
6-26, 6-30, 6-41, 6-46, 6-84, 6-88, 6-99, 6-103, 6-143, 6-147,
6-158, 6-162, 10-60, 11-32, 11-36, 11-46, 11-50, 11-57, 11-90,
11-94, 11-103, 11-107
6-158, 6-162, 10-60, 11-32, 11-36, 11-46, 11-50, 11-57, 11-90,
11-94, 11-103, 11-107
Out30
Out5
Out Tasks
Out Today
Transfer In Tasks
30
5
Transfer Out Tasks
30
5
Trans In
Transl Route
Aborted5
Timeout5
trkgrp01
All Trunks Busy Real Time Report
trkgrp02
Trunks Idle & In Service Real Time Report
trkgrp03
Trunk Group Status Real Time Report
trkgrp04
Trunks Real Time All Fields Report
trkgrp11
Trunk Group Performance Half Hour Report
trkgrp12
Trunks Historical All Fields Report
trkgrp20
All Ports Busy Real Time Report
trkgrp21
IVR Ports Idle & In Service Real Time Report
trkgrp22
IVR Ports Status Real Time Report
trkgrp23
IVR Ports Performance Half Hour Report
troubleshooting
Trunk Group
Trunks
Idle
In Service
Trunks Idle (Half-Hour)
Trunks In Service
Trunks In Service (Half-Hour)
U
Unavailable
upgrading
User Control
V
Version
viewing event detail
viewing system events
Voice
W
Wait Time in Queue
WebView
definition
reports
Welcome
Whisper
Work Not Ready
Work NotReady
Work Not Ready Time
Work Not Ready Time5
Work Ready
Work Ready Time
Work Ready Time5
Wrap Time