Cisco Cisco IP Contact Center Release 4.6.2 Technical References

Index

IN-3

Template Design Guide Using InfoMaker for Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 8.0(1)

location of templates

6-8, B-3

naming templates

4-3, 6-6, C-2, C-7

NetQTime

C-4

NetQTime field

C-4

ODBC database connection

1-5

opening templates

4-3

PATCHPBL

6-2, C-8

percentages

5-3, 5-16

PPB050.PBL files

1-4, 1-11, 3-3

presentation style

2-5, 3-4

previewing templates

1-10, 5-10, 6-4

properties tabs

5-8, 5-16

queue time

C-4

real-time templates

2-5, A-4

refreshing template cache

6-7, C-6

report categories

3-3, 4-3, B-3

reporting database

1-5

Report Painter

1-14, 3-13, 5-8

graphical templates

5-6

Preview window

6-4

tabular templates

5-9

resizing columns

5-18

Retrieval Arguments

2-5, A-5, A-12

adding

3-8

historical and real-time templates

3-8

Retrieve for preview

6-4

RONA TCD

C-4

saved reports

C-2

saving

errors

C-6

templates

3-13, 4-3, 6-6, A-7, A-13

Select Painter

1-13, 3-13, 4-5, 6-3, A-11

Sel Lib button

1-10

Sequel Painter

3-5

set as working library

2-2, 3-3, 4-3, A-11

sharing template library files

1-4, 2-3

sort order

3-7

SQL

complex queries

6-3

creating statement

3-5

divide by zero errors

C-5

editing

4-5, 6-2

graphic and text formats

3-5, 6-3

SQL Data

4-5

SQL Select

3-4, A-4, A-11

start_date argument

3-8

tables

adding

3-7, A-4, A-11

removing

3-7

tabular templates

designing

5-6

Report Painter

5-9

TCD and RCD counts

C-4

template design

adding columns

5-21

adding summary row

5-19

data summary

5-19

deleting columns

5-21