Cisco Cisco IP Contact Center Release 4.6.1 Technical References

IN-1

Template Design Guide Using InfoMaker for Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 8.0(1)

I N D E X

adding

columns

3-7, A-11

Retrieval Arguments

3-8, A-5, A-12

summary rows

5-19

tables

3-7, A-4, A-11

templates

2-4

titles

A-5

Where clause

3-9, A-5

aligning columns

5-2, 5-16, 5-17

background colors

5-2

Bill of Materials (BOM)

1-1

CEM

2-i

check Web DataWindow

5-2

Cisco templates

1-1, 2-2

and custom templates

C-2

changing

2-2

See also templates

columns

adding

3-7, 5-21, A-11

aligning

5-2, 5-16, 5-17

computed

2-5, 3-10

deleting

5-21

modifying

5-16

resizing

5-18

complex templates

2-4

computed columns

2-5, 3-10, 5-3

copying templates

6-9

creating templates

A-4

based on Cisco templates

4-1

from scratch

3-1

samples

A-1

custom folder

1-4, 1-11, 2-2

custom templates

2-2

changing names

C-2

creating

3-4

launching

6-7, 6-8

See also templates

database

connection error

C-6

connection from InfoMaker

1-8, 4-2

ODBC connection

1-5

See also reporting database, DAW

Database button

1-10

database error

C-2

Database Painter

1-10

Database Profile

1-8

database schema

changes in this Release

C-3

DBDataTime field

C-3

LocalQTime field

C-4

NetQTime field

C-4

data source

3-4, A-4, A-11

data summaries

5-19

DBDataTime field

C-3

DB Prof

1-10, 3-1, 4-2

deleting