Cisco Cisco Unified Customer Voice Portal 10.0(1)
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Cisco Internet Service Node (ISN) Configuration and Administration Guide
OL-1251-03
About This Guide
Conventions
Conventions
This manual uses the following conventions:
Describes how ISN uses ICM Node Manager and
ICM Service Control.
ICM Service Control.
Gives an overview of the Standalone Distributed
Diagnostics and Services Network (SDDSN) and
introduces ISN logging and error reporting.
Diagnostics and Services Network (SDDSN) and
introduces ISN logging and error reporting.
Describes inbound and outbound routing.
Provides troubleshooting information for the ISN
and the Cisco products it interacts with.
and the Cisco products it interacts with.
Contains additional information about transferring
and queuing calls with ISN.
and queuing calls with ISN.
Provides background information and check-off
lists for the various deployment options available
for ISN.
lists for the various deployment options available
for ISN.
Outlines the general approach and configuration
specifics for using Cisco Content Services Switch
with ISN deployments.
specifics for using Cisco Content Services Switch
with ISN deployments.
Chapter
Description
Format
Example
Boldface type is used for user
entries, keys, buttons, and folder
and submenu names.
entries, keys, buttons, and folder
and submenu names.
Choose Script > Call Type Manager.
Italic type indicates one of the
following:
following:
•
A newly introduced term
•
For emphasis
•
A generic syntax item that
you must replace with a
specific value
you must replace with a
specific value
•
A title of a publication
•
A skill group is a collection of agents
who share similar skills.
who share similar skills.
•
Do not use the numerical naming
convention that is used in the
predefined templates (for example,
persvc01).
convention that is used in the
predefined templates (for example,
persvc01).
•
IF (condition, true-value,
false-value)
false-value)
•
For more information, see the Cisco
ICM Software Database Schema
Handbook.
ICM Software Database Schema
Handbook.
An arrow (>) indicates an item
from a pull-down menu.
from a pull-down menu.
The Save command from the File menu is
referenced as File > Save.
referenced as File > Save.