Panasonic ICX Manual

Panasonic

Section 521-ACD

Index

576-35-521 (ACD 3.0)

ICX (International) issued March 1999

•

Index-53

FF1

System

FF2

Trunks

FF3

Extensions

FF4

FF-/Soft Keys

FF5

Groups

FF6

TRS/ARS

0

System

Configuration

FF7

Applications

FF8

Maintenance

Introduction

Appendix A

Appendix B

FF1

System

FF2

Trunks

FF3

Extensions

FF4

FF-/Soft Keys

FF5

Groups

FF6

TRS/ARS

0

System

Configuration

FF7

Applications

FF8

Maintenance

Introduction

Appendix A

Appendix B

Index

A

ACD Call Handling Program ....................................... 8

Activating Supervisor Menu ...................................... 16

Agent Features............................................................ 49

Agent IDs

Confirming ............................................................. 29
Registering.............................................................. 27

Agent Report .............................................................. 39

Agent Status ............................................................... 33

ALL DELETE (FF6) .................................................. 14

Available/Unavailable ................................................ 49

B

Basic Service Flow....................................................... 7

C

Call Handling Program................................................. 8

Call Setting

Direct Incoming...................................................... 18
Transferring Incoming................................ 20, 2 2, 2 4

Changing Supervisor IDs and User Information Record-

ing ID ........................................................... 22

Commands

Programming .......................................................... 10

Common Operation for Supervisor Customization.... 17

Configuration ............................................................... 5

Confirming Agent IDs................................................ 29

Customization

Supervisor............................................................... 17

D

Data Clear ...................................................................45

DELETE (FF3) ...........................................................14

Direct Incoming Call Setting ......................................18

E

EDIT (FF1) .................................................................11

F

Features

Supervisor ...............................................................16

G

Group Report...............................................................42

I

Information Recording

User .........................................................................47

INSERT (FF2).............................................................12

K

Key Assignment ..........................................................51

L

Log-in / Log-out..........................................................49

M

MIS Report Data

Output......................................................................39