Nortel Networks 1165E Manuale Utente

Using

 

Call Forcing

Use the 

 feature to automatically connect an incoming ACD 

call. A time interval is configured by your system administrator between 
each incoming call.

Note: You cannot use both 

 and 

 at the same time.

A short tone indicates a new incoming call. The In-Calls indicator lights 
continuously, and the ACD call automatically goes to your agent position. 
Pressing the 

 key while call forcing (Auto Answer) is active 

disconnects an active ACD call.

or

or

or

Choose one of the following:

— Press the 

key.

— Press the 

key.

— Press the individual DN line key (this 

removes you from the queue).

— Press the 

 key (this 

removes you from the queue but 
keeps you logged in as an agent 
position) or wait for the caller to 
terminate the call.

CAUTION
If you are away from your phone and Call Forcing is 
enabled, remember to log out or activate Not Ready. 
Otherwise, callers continue to be connected to your 
phone. Because you are not at your desk, callers hear 
only the background noise in your work space, until they 
hang up.

(Goodbye)

2260

2498

Not Ready