Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 관리자 가이드
Chapter 6 Configuring Cisco Applications
About CRS Applications
6-6
Cisco Customer Response Solutions Administration Guide, Release 6.0(1)
The Cisco Script Application page refreshes, the Add New Trigger hyperlink
appears on the navigation bar, and a dialog box opens with the following message
appears on the navigation bar, and a dialog box opens with the following message
The following message appears:
The operation has been executed successfully.
Step 6
Click OK to close the dialog box.
Your next step is to add a trigger for the application (see
Related Topics
•
•
•
•
•
•
Configuring the Busy Application
This application, which comes with every CRS system, plays a busy signal.
Note
The Cisco Busy application comes with each CRS system.
The Cisco Busy application returns a busy signal when a call reaches a Computer
Telephony Interface (CTI) route point and the extension is busy.
Telephony Interface (CTI) route point and the extension is busy.
To configure the Busy application, you will need to perform the following tasks:
1.
Add the Busy application.
2.
Add a Java Telephony Applications Programming Interface (JTAPI) trigger to
the Busy application. The Busy application is activated when it is triggered
by a JTAPI trigger. The Busy application does not support HTTP triggers.
the Busy application. The Busy application is activated when it is triggered
by a JTAPI trigger. The Busy application does not support HTTP triggers.