Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 관리자 가이드

These applications are used by the Unified IP IVR system to receive calls directly 
from Unified CM, which sends the call to the post-routing route point on the Cisco 
CRS system.

The Unified ICME Post-routing application comes with Unified IP IVR.

Unified ICME post-routing applications use the CRS server as a queue point for 
Unified ICME. In Unified ICME post-routing, the Unified IP IVR system receives 
calls directly from Unified CM, which sends the call to the post-routing route 
point on the CRS system. 

If you configure this route point to run an initial application, such as an 
application to welcome the caller and collect an account number, the CRS system 
notifies the Unified ICME software about the call, and then waits for further 
instructions. If you do not configure an initial script, the CRS system informs the 
Unified ICME software about the call, but takes no other action.

After notification, the Unified ICME system runs a script, which can be composed 
of many different call-handling steps, including three commands that can be sent 
to the CRS system:

Connect—This request is automatically sent by Unified ICME whenever an 
agent is available and the call can be connected to that agent.

Release—This request releases the call.

Run VRU Script—This request runs the VRU script.