Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 관리자 가이드
Chapter 6 Configuring Cisco Applications
About CRS Applications
6-8
Cisco Customer Response Solutions Administration Guide, Release 6.0(1)
Your next step is to add a trigger for the application (see
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Configuring the Ring-No-Answer Application
This application, which comes with each CRS system, plays a ring tone.
Note
The Cisco Ring-No-Answer application comes with each CRS system.
The Cisco Ring-No-Answer application returns a ring tone signal when a call
reaches a CTI route point.
reaches a CTI route point.
To configure the Ring-No-Answer application, you will need to perform the
following tasks:
following tasks:
1.
Add the Ring-No-Answer application.
2.
Add a JTAPI trigger to the Ring-No-Answer application. The
Ring-No-Answer application is activated when it is triggered by a JTAPI
trigger.
Ring-No-Answer application is activated when it is triggered by a JTAPI
trigger.
To configure the Cisco CRS server with the Ring-No-Answer application,
complete the following steps.
complete the following steps.
Procedure
Step 1
From the CRS Administration menu bar, choose Applications > Application
Management and click the Add a New Application hyperlink.
Management and click the Add a New Application hyperlink.
The Add a New Application web page opens.