Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Agent Desktop User Guide
26
September 2011
status field. A popup window appears and displays the features that are active or
inactive.
inactive.
For more information on the status popup window and service autorecovery, see
.
Desktop Preferences
If your administrator configures your toolbar so that you have access to the
Preferences button, you can change your Agent Desktop window behavior and
accessibility options.
Preferences button, you can change your Agent Desktop window behavior and
accessibility options.
Setting the Window Behavior Mode
By default, Agent Desktop is minimized when it is idle and opens when calls are active
(Normal mode). If your administrator has enabled you to choose your window behavior
mode, you can change the behavior mode on the Preferences tab (
(Normal mode). If your administrator has enabled you to choose your window behavior
mode, you can change the behavior mode on the Preferences tab (
. The
behavior you set persists from one session to the next session.
If your administrator has not enabled you to choose your window behavior mode, this
tab is hidden and the window behavior is set to the mode that your administrator
selects.
tab is hidden and the window behavior is set to the mode that your administrator
selects.
Figure 9.
Desktop Preferences window - Preferences tab