Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Agent Desktop Interface
September 2011
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lists the available modes.
Accessibility Options
Stationary team messages.
If you use a screen reader with Agent Desktop, scrolling
team messages (the default mode) can be difficult to read. You can turn off the
scrolling feature and have stationary team messages by clearing the Scroll Team
Messages check box on the Accessibility Options tab (
scrolling feature and have stationary team messages by clearing the Scroll Team
Messages check box on the Accessibility Options tab (
Table 11.
Window behavior modes
Mode
Description
Normal
Default. The window appears when calls are present and minimizes
when idle.
when idle.
Keep open
The window remains open when idle.
Always on top
The window remains open when idle and on top of all other open
applications.
applications.
Stealth
The window appears as an icon in the system tray (lower right-hand
corner of your desktop, next to the system clock) and doesn’t
appear unless double-clicked or if you receive a team message.
corner of your desktop, next to the system clock) and doesn’t
appear unless double-clicked or if you receive a team message.